This document sets out our complaints policy. If you are a User of adultonlyzone.com, this Complaints Policy forms part of your agreement with us. adultonlyzone.com is operated by aozcs.com. You can contact us via email at help@aozcs.com. For support, please call (805) 791-2258 or our toll-free number at (888) 238-2259.
In this Complaints Policy, defined terms have the same meanings given to them in the Terms of Use for all Users. The term "business days" means any day which is not a Saturday, Sunday, or public holiday in the USA. Whether or not you are a User of adultonlyzone.com, you can use this Complaints Policy to alert us to any complaint which you have relating to adultonlyzone.com.
If you have a complaint about adultonlyzone.com (including any complaint about Content appearing on adultonlyzone.com or the conduct of a User), please send your complaint to help@aozcs.com including your name, address, contact details, a description of your complaint and, if your complaint relates to Content, the URL for the Content to which your complaint relates.
Following receipt of your complaint of illegal or non-consensual Content, we will take steps we consider appropriate to investigate your complaint within a timescale appropriate to the nature of your complaint. If we require further information or documents from you, we will contact you to let you know. We will in good faith investigate your complaint within seven (7) business days. If we are satisfied that the Content is unlawful or non-consensual, we will immediately remove such Content, and we will notify you of our decision by email or other electronic message. If we are satisfied that the Content is not unlawful or non-consensual, we will notify you of our decision by email or other electronic message.
Following receipt of other complaints, we will take steps we consider appropriate to investigate your complaint within a timescale appropriate to the nature of your complaint. If we require further information or documents from you, we will contact you to let you know. We will in good faith take actions we consider appropriate to deal with the issue your complaint has raised. If you have complained about Content which appears on adultonlyzone.com and we are satisfied that the Content otherwise breaches our Acceptable Use Policy, we will act quickly to remove such Content. We are not obligated to inform you of the outcome of your complaint.
If you are a User of adultonlyzone.com, you warrant (which means you make a legally enforceable promise) that you will not make any complaint under this Complaints Policy which is wholly unjustified, abusive, or made in bad faith. If we determine that you have breached this warranty, we may suspend or terminate your User account.